You always want to have some articles at the help center to either introduce your product or new features. Come to Tracup, we have built a general template to create all types of articles for your users.
You may anticipate that some of the customers that flock to your amazing product or service will experience some roadblocks. Provide them with a help center that is filled with well-written answers to their issues to make their lives simpler. Provide them with relevant advice and best practices to go even farther.
Use this template to guide the creation of a help center article. To write your post, create your photos, submit your material, and publish it on the assistance center for your users to read, follow the checklist.
Before writing
Understand the issues that your consumers face.
Consider the emotions your visitors could be experiencing when they use your help center. They could be perplexed about how a feature works, irate that they can’t solve a certain issue, or eager to learn, for example. Customer needs should be met by your content. Therefore, keep your counsel succinct, understandable, empowering, and kind.
Be clear about your focus
Determine how your essay will benefit your readers before you begin to write. This will enable you to stay on topic and only offer suggestions that are actually helpful. For instance, if you want to assist your consumers in setting up your product, only provide advice that is immediately helpful, such as instructions on how to install and personalize your software.
Put your clients’ needs first instead of your own features.
The objective that your consumers are attempting to accomplish is more known to them than the terms of your product. The tasks your clients want to do should be covered in your help documentation, not the features they’re attempting to use.
Tracup has already created some examples of works with customized work types: “Designer team,” “Editor team,” “IT team” and so on. You can also add more customized team by using our custom fields feature.
| Custom Field can be shown: | Type, Priority, Expire date, Assignee |
|---|---|
| Task Type | [Individual] [Editor team] [Designer team] [IT team] [User interaction] |
| Custom Field: | 0 |
| Task View: | List, Board |
Custom fields, task types, task status, etc. In the template can be customized, and you can adjust them according to the corresponding scene.
If you have problems during the use of the template, please contact the Tracup team.
5 best tips to create the perfect help center articles. Knowmax. (2022, September 6). Retrieved September 29, 2022, from https://knowmax.ai/blog/help-center-articles/
8 tips for writing effective Help Center Knowledge Base Articles. Lotus Themes for Zendesk. (n.d.). Retrieved September 29, 2022, from https://www.lotusthemes.com/blogs/help-center-tips/8-tips-for-writing-effective-help-center-knowledge-base-articles
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